A classic gift that never goes out of style. Perfect for daily use, these mugs can be personalized with your logo or message, making them ideal for brand promotion or thoughtful giveaways.
Magic Mug( Color Changing)
Refund and Return Policy
At Gruv Designs, we strive to deliver high-quality printing and supply services. Please read our refund and return policy carefully to understand your rights and responsibilities.
For Customers Supplying Their Own Items
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Printing Risk: Customers who supply their own items for printing agree that all printing is done at their own risk. Gruv Designs will not be held responsible for any damage or errors that may occur during the printing process.
For Items Supplied by Gruv Designs
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Replacement Policy: If an error or defect in printing is due to our mistake and is verified in our records, we will replace the item at no additional cost to you.
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No Cash Refunds: We do not issue cash refunds. Instead, the value will be credited to your account for future use.
General Return Policy
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On-Premises Collection: Items collected in person cannot be returned or refunded once they have left our premises.
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Delivered Orders: For orders received via delivery, any issues must be reported within 7 days of receipt. After this period, no returns or adjustments will be accepted.
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Condition of Items: All items must be returned in their original, unused condition for any replacement consideration.
Exceptions
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Custom-printed items are final sale and cannot be returned or exchanged unless there is a verified issue attributable to Gruv Designs.
Contact Us
For any concerns regarding your order, please contact our customer service team at 067 887 8101. We are committed to resolving issues promptly and ensuring customer satisfaction.
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