Refund and Return Policy
At Gruv Designs, we strive to deliver high-quality printing and supply services. Please read our refund and return policy carefully to understand your rights and responsibilities.
For Customers Supplying Their Own Items
For Items Supplied by Gruv Designs
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Replacement Policy: If an error or defect in printing is due to our mistake and is verified in our records, we will replace the item at no additional cost to you.
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No Cash Refunds: We do not issue cash refunds. Instead, the value will be credited to your account for future use.
General Return Policy
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On-Premises Collection: Items collected in person cannot be returned or refunded once they have left our premises.
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Delivered Orders: For orders received via delivery, any issues must be reported within 7 days of receipt. After this period, no returns or adjustments will be accepted.
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Condition of Items: All items must be returned in their original, unused condition for any replacement consideration.
Exceptions
Contact Us
For any concerns regarding your order, please contact our customer service team at 067 887 8101. We are committed to resolving issues promptly and ensuring customer satisfaction.
